Refund, Payment, Cancellation, & Inclement Weather Policy

Refund Policy

All sales are final.

Payments made toward services rendered, prepaid treatments, packages, memberships, deposits, or promotional offers are non-refundable and non-transferable. This includes payments made by cash, credit card, debit card, or third-party financing.

Payment is for the professional services and procedures performed, not for any specific or guaranteed result. Individual results vary, and no outcome is guaranteed.

Dissatisfaction with aesthetic results, normal post-treatment responses, or the occurrence of an adverse or allergic reaction shall not constitute grounds for a refund.

If a client expresses dissatisfaction with a service outcome, we encourage prompt communication so concerns may be evaluated. While refunds will not be issued for services rendered or purchased, management may, at its sole discretion, offer a practice credit to be applied toward alternative services within Timeless Aesthetics, LLC. The issuance of any credit is not guaranteed and will be determined on a case-by-case basis.

Practice credits, if issued, carry no cash value and may not be redeemed for cash or refunded to the original form of payment.

Product Sales

All retail product sales are final. Products may not be returned or exchanged unless otherwise required by applicable law or approved by management in writing.

Payment Policy

Payment in full is due at the time services are rendered unless otherwise specified in a written agreement or package contract signed by the client.

Timeless Aesthetics, LLC accepts cash, major credit and debit cards, and approved third-party financing options. By providing a payment method, the client authorizes Timeless Aesthetics, LLC to charge the provided payment method for agreed-upon services, packages, products, applicable fees, and any outstanding balances.

Clients utilizing third-party financing remain responsible for all obligations under the financing agreement. Timeless Aesthetics, LLC is not responsible for financing terms, approval decisions, interest rates, or disputes arising between the client and the financing provider.

Cancellation and No-Show Policy

We kindly ask that all appointment cancellations or rescheduling requests be made at least 24 hours in advance.

Appointments canceled with less than 24 hours’ notice will incur a $100 late cancellation fee.

Clients who fail to attend a scheduled appointment without notice (“no-show”) will incur a $150 no-show fee. Missed appointments result in reserved treatment time that often cannot be filled and directly impact our providers’ schedules.

We understand that unexpected situations, illness, emergencies, and extenuating circumstances can arise. If you are unable to attend your appointment, please contact us as soon as possible so we can work with you on an individual basis.

By scheduling an appointment with Timeless Aesthetics, LLC, you acknowledge and agree to this cancellation and no-show policy. We sincerely appreciate your understanding, consideration, and respect for our providers’ time.

Inclement Weather Policy

The safety of our clients and staff is our top priority. In the event of severe weather or unsafe driving conditions, Timeless Aesthetics, LLC may choose to close, delay opening, or reschedule appointments.

If weather conditions prevent you from safely attending your appointment, please contact us as soon as possible. Cancellation fees may be waived due to hazardous weather conditions at management’s discretion.

Clients will be notified directly of any weather-related closures, delays, or scheduling changes.

Follow-Up Care

Clients are encouraged to schedule recommended follow-up appointments to assess treatment outcomes and address any concerns.